1. Introduction
These Terms and Conditions constitute an agreement between GoldenBuzz (hereinafter "Casino") and you (hereinafter "you" or "Player").
1.1.1. General terms and conditions on this page,
1.1.2. Privacy policy,
1.1.3. Responsible play,
1.1.4. Any promotions, bonuses, special promotional terms that may be updated from time to time, which you can find on our website.
1.2. All of the above rules and conditions are referred to as "Rules."
1.3. These Terms and Conditions entered into force on February 1, 2021.
1.4. You should read them before you start using Casino services. If you do not agree to these Terms and Conditions, you are not permitted to use the Casino Services.
1.5. Registering and visiting the Casino is a confirmation of your agreement with these Terms and Conditions.
1.6. Casino reserves the right to amend these terms at any time, with or without notice.
1.7. The amendments enter into force immediately after publication on the casino website. The use of Casino services after the publication of the amendments is a confirmation of your acceptance of these amendments.
2. Parties
2.1. GoldenBuzz subject to a government license, you can request additional information through support.
3. Rule Changes
3.1. Commercial rules can be changed by us for a number of reasons, such as changes in laws and regulations or customer service. You can find out the current use of the rules through the website and specify the effective date.
3.2. Changes to Terms of Use will be communicated to you by posting to the website
4. Create an account
4.1. You must create an account to bet and play games through the website.
4.2. For some legal and commercial reasons, you are not allowed to create an account and use the website in some countries. You are not allowed to open accounts in these areas, and you should not use the website. For a complete list of these countries, contact support.
4.3. You can get help creating an account from technical support, or you can create an account by following the steps in the menu.
4.4. When you create an account, you will be prompted to provide your contact information, which includes your name, date of birth, phone number, and email.
4.5. You agree that you may lose money using website services.
4.6. Your account must be created with your own name and valid information. Each person can have only one account. Any other account you create on our site will be considered a duplicate account. In this case, your accounts can be instantly locked and:
4.6.1. All transactions made by more than one account are considered invalid
4.6.2. If you have more than one active account, all benefits and bonuses may be lost by you and you may be asked to return your withdrawal.
4.7. If you want to create another account, contact support. The old account will be closed when you create a new account.
4.8. You must keep your account information secure and relevant.
5. Authentication and prevention of monetary policy
5.1. You guarantee that the following conditions are met:
5.1.1. Age limit:
5.1.1.1. Over 18 years old; or
5.1.1.2. the age of legal betting and gambling in your country exceeds your age; as well as
5.1.2. the information you use to create your account is correct; as well as
5.1.3. The money you have on your account belongs to you.
5.2. By accepting the rules, you allow us or, if necessary, third parties to verify your personal and contact information
5.3. When you verify your account information, you may be denied a withdrawal from your account.
5.4. In some cases, you can be contacted for authentication, and you may be asked to provide information. Casino has the right to implement the Know Your Customer policy in the range and scope required to protect your identity. If the requested information is not specified, your account may be temporarily locked or permanently closed until the requested information is provided. You may be asked to enter your credentials if the amount you want to withdraw is one hundred euros (100 euros) or more.
5.5. Your account will be temporarily locked if it is confirmed that you have reached the age of majority, but previously, when you played at the casino, you were below the legal age:
5.5.1. Your account will be closed;
5.5.2. all transactions that you have made within the legal age will be cancelled and all your cash payments will be refunded;
5.5.3. All bets you play have been cancelled; as well as
5.5.4. all winning bets are cancelled, and if the funds are withdrawn, the withdrawal will be refunded.
6. User name, password, and client information
6.1. After you create an account, your username and password should not be disclosed intentionally or unintentionally. If you lose your password or forget it, you can get information about your password by clicking the "Forgot password" link in the login section.
7. Deposit from your account and withdraw funds from your account
7.1. Withdrawal from the gaming account may be made by any means available on the Casino website after replenishment.
Casino reserves the right to transfer funds in a manner other than the payment method specified by the Player.
The withdrawal request processing period is between 0 and 48 hours.
The date of receipt of money in the Player's accounts after withdrawal to the Casino depends solely on the banks and payment systems in whose accounts the funds are withdrawn.
If you need to verify your identity, the request processing time is counted from the date the requested documents are validated.
The minimum withdrawal amount for a transaction is EUR 10 or the equivalent in any other currency.
The maximum withdrawal amount for a transaction is EUR 1,000 or the equivalent in any other currency.
The daily withdrawal limit is EUR 1,000 or the equivalent in any other currency.
The weekly withdrawal limit is EUR 6,000 or the equivalent in any other currency.
The monthly withdrawal limit is EUR 15,000 or the equivalent in any other currency.
7.2. Deposits and withdrawals can be made using different payment systems. Procedures, rules and conditions vary depending on the payment system. Cash payments are not accepted by us.
7.3. Your account is not a bank account and does not have guarantees, insurance or sponsorship, is not included in any bank insurance system, and you cannot receive interest income from deposits.
7.4. We reserve the right to recalculate your balance and the number of bets made regardless of the amount, in the event of more than one account, breach of confidential agreement, fraud, illegal activity or any errors that may arise.
7.5. You are responsible for informing your local tax authorities and competent authorities of your income and losses.
7.6. You can withdraw funds from your account at any time by completing the following conditions:
7.6.1. all deposits made to your account must be net and there must be no claim or objection to the return, otherwise the request for payment will be cancelled;
7.6.2 To avoid money laundering, the payment of the win to the client is made only after 200% of the turnover of the deposit made.
7.6.3. All rules specified in Article 7.4 shall be complied with.
7.7. Once your withdrawal request has been approved by you, you must provide all necessary information about your withdrawal. Your selected payment system in the specified currency will attempt to complete your money transfer request, but the transaction is not guaranteed to succeed.
7.8. We reserve the right to charge for our own expenses (including deposit expenses) in order to withdraw money that did not take part in the game.
7.9.1 Players registered for GoldenBuzz.co must personally deposit funds into their account.
7.9.2. Payments made by a third party, friend, relative, spouse or family are not accepted.
7.9.3. If third party payments are noticed during the standard security check, all casino winnings will be returned to the account/credit card owner.
7.9.4. If a bank transfer is required to refund funds to the account holder, then the bank fee will be withheld from the account holder.
7.9.5. If you cannot return using Mastercard, the cardholder must complete the "credit card confirmation form" and send us identification documents to confirm.
7.9.6. All payments on VISA and MasterCard credit cards or any other payment provider can take up to 5 days to complete.
7.9.7 By making a deposit, the Player pays a fee set by the payment system at his own expense.
8. Game (Gambling)
8.1. All services are provided in the language you originally selected.
8.2. You are responsible for the authenticity of these transactions.
8.3. You can access your transaction history through the website.
8.4. We reserve the right to reject the transaction in whole or in part at any time, at our discretion. Transactions are not valid unless approved by us. If you do not receive an email confirmation confirming that the transaction has been approved, please contact support.
8.5. Once the bid has been made, the transaction cannot be cancelled without our written consent.
9. Secret agreement, fraud, fraud and illegal activities
9.1. Our system prohibits the following actions:
- making secret agreements with third parties;
- use of unfair advantages or influences (any deception and fraud), use of possible error, use of software flaws or errors, use of automatic players (also called "bots");
- use credit, debit cards that have been seized, stolen, copied or otherwise fraudulently; be the instigator or take part in money laundering or similar crimes.
9.2. The necessary steps are being taken by us to prevent, detect and identify relevant violations. Our company is not liable for any damages or losses you or any other player may incur from clandestine agreements, deception, fraud and illegal activities, or your actions against our company.
9.3. If you feel that someone has made a deal for the purpose of fraud or illegal activity, you should contact support.
9.4. As a result of any suspicious illegal or improper activity, we reserve the right to transfer authority to authorities, other gaming and trading sites and operators, online service providers and banks, credit card companies, electronic payment system providers and other financial institutions, and we reserve the right to cooperate in the investigation of such actions.
10. Other prohibited activities
10.1. When using website services and chat functions for any purpose, actions deemed offensive, obscene, racist or discriminatory are prohibited. You must not use insults or expressions in offensive form or images against other users or employees of the website.
10.2. You must make no attempt to bypass the website and must not use viruses, worms, or other methods that will affect the functioning and services of the website. It is strictly forbidden to send mass mail or spam at any time. You should not attempt to change any information in any form on the website.
10.3. The website must be used for entertainment purposes only and data may not be copied or used without the permission of the website.
10.4. You should not attempt to access the website, servers, computers, and databases on which the website is located unless you are an authorized person. You should not attack DDOS (denial of service) or similar systems. In case you are involved in such activities, your personal information will be transferred to the appropriate authorities, and your right to use the website will be revoked.
10.5. Our company is not responsible for the loss or damage of your documents that may occur on your computer, computer programs, etc., when using the website, viruses after downloading files, DDOS attack or various malicious technologies from the website.
10.6. It is forbidden to sell or transfer accounts between members.
11. Account Expiration and Termination
11.1. An inactive account is a player account that the player has not signed in or out of for 12 (twelve) consecutive months ("Account"). If your account is considered inactive, the casino reserves the right to charge a monthly administrative fee of EUR 10 or equivalent in another currency (or the current balance of your account if your account is less than the specified amount) if your account balance remains positive.
You authorize Casino to withdraw this fee from your Player account at the beginning of the month following the day your account is deemed inactive and at the beginning of each subsequent month when your account remains inactive. The casino will stop subtracting the charge if the account balance is zero or if the account is reactivated.
12. Website Updates
12.1. Any modification or update of any service on the website is at the discretion of our company at any time.
13. IT Errors
13.1. If the website system has any software or hardware failures, or malfunctions, we will quickly intervene to solve the problem.
13.2. We are not responsible for errors in hardware or software that you use or access errors caused by your ISP.
14. Other errors
14.1. In the event of an error on our part when entering or withdrawing funds in a gaming session, a decision on accrual can be made in your favor
15. Limitation of our liability
15.1. Access to the website and use of services is your complete choice and solution, and you are responsible for all risks.
15.2. Web: Provides a convenient website that complies with the rules. There are no warranties or promises of other services/products other than those offered on our website and from our website. The warranty applicable to such products under this Agreement is outside our warranty to the extent permitted by law.
15.3. Our Company is not responsible for losses related to: business, information, profits, funds received, opportunities, prestige, reputation and possible delays, and unforeseen losses described and not described in this agreement.
16. Violation of conditions
16.1. You agree to fully compensate us for any claims, liability, costs or expenses (including legal costs) and any other costs that may arise as a result of your breach of the Terms.
16.2. If you violate the terms of use, the rights are retained, but:
16.2.1. You will be informed that your activities are contrary to the rules and you need to stop using your contact information,
16.2.2. your account will be frozen and access to games (gambling) will be denied.
16.2.3. Your account will be locked without notice.
16.2.4. payments, bonuses or winnings you received as a result of any breach will be withdrawn from your account.
16.3. We may cancel your username and your password if you do not comply with any of the Terms and Conditions
17. Intellectual property rights
17.1. All web design, text, graphics, music, sound, photos, videos, their selection and editing, software compilations, source code, software and all materials are subject to copyright and other ownership rights owned by the Casino or used under the license of third party rights holders. Materials posted on the website can be downloaded exclusively for personal use on one personal computer and cannot be used for commercial purposes.
17.2. Under no circumstances shall our rights or those of third parties be transferred to users.
17.3. The use and reproduction of trademarks, trade names and logos on the website is prohibited unless authorized by law.
18. Using Cookies
When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the site from which you go. Information collection can be done in conjunction with our platform and providers. We can get from them general demographic data or data on the use of our site by visitors. We do not use automatically collected information to identify you personally without further consent.
To collect the information in question, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or hardware when you visit our web pages. Some of the cookies are required by the Website; others improve the use of the site for you, and help us provide the best service. Below are the types of cookies we use and their purposes.
REQUIRED: includes navigation and basic features of the website, such as access to an account on the Website.
FUNCTIONALITY: give us the ability to analyze your use of the site and your choice on the website (e.g. your session key, language or region), so we can save these settings and offer you a more personalized experience.
PROMOTIONAL: Assess how effective our content marketing is. These cookies are provided by our partners to track site visits and register new players from advertising. We do not share your personal information (such as name or email address) with affiliates, except for site visit data collected directly by such promotional cookies. However, the data of our site may be related to other personal information received by other suppliers. The latest external data processing is governed by the notifications and privacy policies of these third-party vendors.
In addition to the foregoing, we use several third-party service providers who also install cookies on our website to provide the services they provide to us. Such services include, but are not limited to, helping improve your experience, tracking your activities on the Website, measuring the effectiveness of the Website, and the effectiveness of our marketing campaigns.
Most online browsers automatically accept cookies. If you do not want to transfer cookies, you can block some or all cookies or delete cookies that have already been installed by changing your browser settings. However, we recommend that you do not block or delete cookies because this may limit your use of our website.
19. Complaints and notifications
19.1. If you wish to file a claim regarding the Website, you must first review the fundamentals of the customer relationship section.
19.2. In the event of any dispute, you agree that the records on the server will act as final evidence in determining the outcome of any claim.
19.3. If there is any difference between the result on the user's screen and the result on the gaming server, the data on the gaming server will be considered valid. You acknowledge that we set rules and conditions during your participation in online games.
19.4. In the event of a conflict, your contact information will be used to contact you.
20. Limitation of liability
20.1. You agree that you are free to choose whether to use the Services on the Site and do so at your discretion, choice and risk.
20.2. The Website shall operate in accordance with the Terms and Conditions described on this Website. We make no further representations or warranties with respect to the Website or the services offered on the Website and hereby exclude our liability (to the extent provided by law) in respect of all implied warranties.
20.3. Casino shall not be liable for contracts, misconduct, negligence, any damages or losses caused, including, but not limited to, loss of data, income, prestige, reputation, or any loss that we may not at this time contemplate. The Company shall not be responsible for the content of any of the Internet sites accessed through the Website.
21. Transfer of rights and obligations
21.1. We reserve the right to transfer, appoint and sublicense or pledge the Terms, in whole or in part, to any person (without your consent), provided that such appointment is subject to the same terms or conditions not less beneficial to you.
22. External Event Management
22.1. Company shall not be liable for any failure or delay in the performance of any of our obligations under the Terms resulting from force majeure, including natural disasters, wars, civil disturbances, disruptions in public communications networks or services, industrial disputes or DDOS attacks or similar Internet attacks that may have adverse effects (Force Majeure).
23. Disclaimer
23.1. If we fail to enforce any of your obligations strictly, or we ourselves fail to avail ourselves of any of the rights or remedies to which we are entitled, this shall in no way constitute a waiver of such rights or remedies and shall not relieve you of such obligations.
23.2. No waiver of any of our obligations under the Terms shall be effective unless formalized and given to You in writing in accordance with the foregoing.
24. Separability of the agreement
24.1. If any of the Terms become invalid, illegal or to any extent ineffective, such term, condition or provision will be appropriately separated from the remaining terms, conditions and formulations which will be fully enforceable as provided by law. In such cases, the part deemed invalid or unenforceable is modified in accordance with applicable law to reflect our original objectives as accurately as possible.
25. Responsible Play
25.1. For users who want to limit themselves, there is a voluntary self-restriction policy that lets you close your account or limit your rates. Please contact technical support to find out about this service
25.2. You will be assisted in using the self-restraint service. However, any liability will not be accepted by us unless we can record your use of the website for betting.
25.3. We are committed to supporting responsible users, and we recommend that you visit the following sites to learn about the problem with gambling addiction:
Gambling Therapy - www.gamblingtherapy.org
Gordon House Association - www.gordonhouse.org.uk
26. Links
26.1. Hyperlinks to other sites are provided for informational purposes only. The Company is not responsible for the content of any third-party sites, acts or omissions of their owners, nor for the third-party content of advertising and sponsorship on these sites. You use any such links at your own risk.
27. Bonuses
27.1. Bonuses are promotions for our users. Our bonuses are available only to users with unique IP. For this reason, do not accept the bonus if you are connected to public networks such as an Internet cafe, hostel, cafe, workplace, hostel. Otherwise, the terms of use will not be met
27.2. If you have more than one account from the same IP address, all your bonuses and winnings will be invalid.
27.3. There is only one bonus per deposit.
28. Bonus money
Introduction
You can be rewarded with bonuses or bonus money at the time of registration or already being a player in our casino. At any time, you can refuse to receive all or any individual bonus in our casino by contacting the customer service center or writing to our online chat or independently through the interface in the player profile. It is important that you understand the terms of each bonus in which you will participate. This section contains general rules and conditions for using bonuses in our casino. In addition, each bonus may also have associated rules and conditions that will be provided to you at the time of acceptance of the bonus offer.
28.1. Bonuses - Additions
The effect of all rebates is based on the following rules: When you receive a bonus:
The bonus amount is added to your bonus balance and stored separately from your cash balance.
When you place a bet, it is deducted from your cash balance. In case of insufficient funds on your cash balance, the rate is deducted from your bonus balance.
All winnings are credited to your bonus balance and cannot be deducted until the bonus conditions are met. The bonus itself can also not be displayed until the bonus is played. In some cases, the bonus is irrecoverable, which means that it cannot be withdrawn even after the win.
When the bonus is won, the amount of funds on your bonus balance, which is associated with the active bonus, is transferred to your cash balance and can be withdrawn at any time.
Not all bets are counted when winning a bonus, for example, few risk bets on roulette. See below for more details.
Please make sure that you have carefully read all the terms and conditions associated with the bonuses.
Only one bonus can operate in one special event, until our casino has approved the opposite. Only one bonus can be active in your account at any given time.
28.2. Your Cash and Bonus Balances
The bonus should be considered as a "free bet," the bonus cannot be considered as a cash equivalent. No monetary alternative, replacement, transfer for any of the bonuses is allowed, except in the cases described in these rules.
You cannot withdraw funds from the bonus balance. When you deposit your personal funds, they will be added to your "cash balance." You can withdraw any amount from your cash balance, but you will lose the balance of the amount on your bonus balance. Important note, when you create a payment request, you automatically cancel all activated bonuses (both "active" and "pending"). Even if your application for payment is rejected for one reason or another (for example, a Phod check), the bonus balance will not be restored!
28.3. Rates and withdrawals with active Bonus
The money you have contributed will be used primarily for betting purposes. Only if you no longer have funds in your cash account will subsequent rates be deducted from the bonus balance. All winnings that you receive with an active bonus will be credited to the bonus balance, and can be displayed only if the conditions for winning the bonus are met.
Please note that by agreeing to receive bonuses from the casino and winning bonuses in excess of five thousand dollars, we reserve the right to limit such an application to a maximum of five thousand dollars in any 7-day period.
All findings of funds depend on the implementation of the rules described above and upon the presentation of all necessary identity documents.
When the bonus has been completed, the amount of funds on your bonus balance, which is associated with the active bonus, will be transferred to your cash balance and can be withdrawn at any time.
Please note that if you want to withdraw funds before you complete the active bonus, you will lose all bonuses and bonus winnings.
Also, please note that if your bonus balance is "zero" (0) for any of the reasons, then the active bonus ceases to be valid and is no longer the subject of recoupling.
If the bet did not win and the current bonus balance was zero, the bonus is automatically cancelled. All wins on bets that did not play and were made from the balance of the canceled bonus will be lost, including sports bets.
28.4. Rebate Types
Bonuses are presented in two types: removable and non-removable. Redeemable bonuses are those bonuses and bonus winnings that will be transferred to your cash balance immediately after the performance of the game. Unrecoverable bonuses are bonuses that will not be added to the Cash Balance (and the winnings will be) after the bonus is played.
28.5. Win back the bonus
Bonus Win means the amount of bets you must place before the bonus and bonus winnings are transferred to your cash balance. The bonus win will be stipulated in the rules for each particular bonus and will be presented as a multiplier of the bonus size or bonus amount and the Deposit made at that time. Not all bets will be taken into account when playing. Bets on Bleckjack, Roulettes, Arcades (Heads or Better, Dice Twister and others), Video Poker (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Crapapap All other slots of the game are counted 100%. These values may vary from time to time, so please consult support in each case to find out the current game-specific bet accounting values.
The percentage of the bet (indemnity) that goes into the repayment of the bonus for different games may differ in different bonuses, but this will be stipulated in the rules for a specific bonus. Please read carefully the rules for each bonus.
Partial and full betting returns on sporting events are not taken into account when winning the full bonus. If a bet was made on a sports or other event that ends after the bonus expires, then the winnings from this bet:
a) will be credited to the real balance if the bonus within which the bet was made is played;
b) will not be credited to the real and\or bonus balance if the bonus in which the bid was made has been cancelled for any of the possible reasons.
For sports betting, the rule on the maximum win of 20% of the bonus amount available at the time of activation does not apply. That is, when betting on sports, the amount of the maximum win is limited only by the size of the available maximum bet indicated in the rules for winning the bonus.
The bet on sports is not taken into account if its size exceeds the amount of the real balance and bonus that is currently being played.
28.6. Multiple bonuses in the same account
Bonuses are applied according to the queue principle. If an earlier bonus is "played" or "cancelled" (see classification and bonus status value below), then the next bonus becomes "active."
In total, there are four stages (status) for each bonus:
Active - a bonus that you currently use, but which has not yet been won. As long as you have an active bonus, you cannot withdraw bonus funds and/or any winnings.
Pending - a second or subsequent bonus in your account that has not yet started. The pending bonus cannot be withdrawn.
Played - a bonus for which the conditions for the win-back were met. The amount of funds on your bonus balance, which is associated with the active bonus, will be transferred to your cash balance and can be withdrawn at any time.
Cancelled - active or bonus pending, can be cancelled and removed from your bonus balance if: a) You have not fulfilled the terms of the game b) You have decided to withdraw funds before the game was completed or c) You have violated these terms and conditions.
When the bonus is cancelled, your bonus balance becomes zero (0) and is no longer the subject of the bonus.
28.7. Abuse of Bonuses
Our casino reserves the right to view the history of transactions and logs for any reason and at any time. If during such viewing an abuse of the player's use of bonuses is revealed, the casino is entitled to cancel bonuses for this player.
In the event that the casino administration determines that any player is using a bonus or other promo for the sole purpose of obtaining a positive result using known methods aimed at safely playing the said bonus, then the following actions may be applied to such player, and such player will be excluded from the current and all subsequent promotional promos.
For complete transparency, we give some well-known examples that we consider unacceptable when winning bonuses:
A player making a plurality of different bets, each of which has a minimum win expectation, for the purpose of obtaining an increased bet volume with minimal balance loss, will be suspected of abuse of the bonuses and will be immediately excluded from the current and subsequent bonuses. One of many examples of such a strategy can be a bet on all numbers on roulette or at the same time a bet on red and black.
A player who makes large bets (more than $5) in order to quickly increase the balance bonus, and then dramatically reduce the size of bets (more than half) for no apparent reason and with sufficient balance, will be suspected of using a system that gives an advantage in the game and abuse of the bonus. Each such case will be considered separately, and the casino administration may take the following measures against such a player. The casino strongly disapproves of such gaming behavior.
Combinations of the above mentioned game methods: any player using a strategy in which he first makes large bets in games with little indemnity and then goes into games with more indemnity and makes smaller bets (less than the average bet in the previous game with little indemnity) will be instantly excluded from the current and subsequent bonuses, and will also be subject to all the measures described below.
An important remark, to protect against high-risk bonus play, each of the bets going into the bonus win must be less than or equal to 20% of the initial value of the active bonus, with any bet of more than 20% of the active bonus in the bonus win, an amount equal to 20% of the bonus will go.
If the player abuses bonuses, the casino is entitled to apply measures to such player, namely: remove, cancel all existing bonuses and bonus winnings; Lock the player's account immediately.
Please note that this telephone number must be provided upon registration to confirm your identity. If you are not contacted, this may limit the use of bonuses, as well as the blocking of your gaming account.
We reserve the right to modify, edit, supplement the bonus terms and conditions at any time. It is the responsibility of the players to periodically check the rules and conditions.
29. Web Site Usage Restrictions
The use of the website and related services is strictly prohibited in some jurisdictions, contact support for a detailed list. Any account that is accessed from a state or country with limited access will be denied all access rights, and any balance contained in the account may be invalidated. You must notify us immediately if you intend to move or visit a restricted state. Your account will then be temporarily locked or closed permanently, as the case may be, and any available balance will be returned to you. Any attempt by you to circumvent these restrictions will in any way result in the closure of your account and any balance will be declared void.
30. Interaction between the parties
Terms of Use shall be agreed between "You" and "Casino/Service Provider" - GoldenBuzz